Refund policy

Return & Exchange Policy

Last Updated: 12/26/2025

Our Commitment to You

Your satisfaction is our priority. If you're not completely happy with your purchase, we make returns and exchanges easy.

14-Day Return Window

You have 14 days from delivery date to return items for:

  • Full refund
  • Store credit
  • Exchange for different size/color

What Can Be Returned?

Eligible for Return:

  • Unworn items with original tags attached
  • Items in original packaging
  • Products with manufacturing defects (no time limit)
  • Items that don't fit (see size chart first)
  • Items not as described

NOT Eligible for Return:

  • Items worn or washed
  • Items without tags/packaging
  • Sale/Clearance items (marked "Final Sale")
  • Custom or personalized products
  • Undergarments or intimate apparel (health & hygiene)

Return Process

Step 1: Request Return Authorization

Email us within 14 days of delivery:

  • Email: thebrews.official@gmail.com
  • Subject: Return Request - Order #
  • Include:
    • Order number
    • Item(s) to return
    • Reason for return
    • Preferred resolution (refund/exchange/store credit)

Step 2: Receive Return Instructions

We'll respond within 24 hours with:

  • Return authorization number
  • Return shipping address
  • Packing instructions
  • Return shipping label (if applicable)

Step 3: Ship Your Return

  • Pack items securely in original packaging if possible
  • Include return authorization number
  • Ship via trackable method
  • Keep tracking information

Return Shipping Address: The Brew's - Returns Gulfport, MS

Step 4: Refund Processing

Once we receive your return:

  • We inspect within 2 business days
  • Refund processed within 5 business days
  • You'll receive email confirmation
  • Refund appears in 5-10 business days (depending on your bank)

Return Shipping Costs

Who Pays for Return Shipping?

| Reason for Return | Who Pays? |

| Changed your mind / doesn't fit | Customer pays |

| Wrong item sent | We pay (we'll send prepaid label) |

| Defective product | We pay (we'll send prepaid label) |

| Item not as described | We pay (we'll send prepaid label) |

Our Recommendation:
Ship returns via USPS with tracking. Average cost: $5-8

Money-Saving Tip:
Consider store credit instead of refund - we'll cover return shipping AND give you 10% bonus credit!

Exchanges

How to Exchange:

Same process as returns, but specify:

  • What you're returning
  • What you want instead (size, color, style)

Exchange Shipping:

  • We ship your new item as soon as we receive your return
  • Free shipping on all exchanges
  • If new item costs more, we'll invoice the difference
  • If new item costs less, we'll refund the difference

Out of Stock Exchanges: If desired item is out of stock:

  • We'll notify you immediately
  • Options: store credit, refund, or wait for restock
  • We'll hold your return and ship new item when available

Defective or Damaged Items

Received a Defective Product?

We're incredibly sorry! Here's what to do:

  1. Email us immediately: thebrews.official@gmail.com
  2. Include photos: Show the defect/damage
  3. We'll respond within 12 hours with solution

Our Promise for Defective Items:

  • Keep the defective item (don't return it)
  • We'll send replacement immediately (expedited shipping)
  • Or receive full refund + return shipping covered
  • No questions asked, no waiting

This is NOT a normal return - it's our mistake, and we fix it fast.

Wrong Item Received

Did we send the wrong product?

  1. Email thebrews.official@gmail.com with:
    • Order number
    • Photo of item received
    • What you actually ordered
  2. Keep the wrong item (don't return it)
  3. We'll send correct item immediately (expedited shipping)

Refund Methods

How You'll Receive Your Refund:

  • Original payment method: Refund goes back to card/PayPal used
  • Store credit: Instant credit to your account (+ 10% bonus)
  • Exchange: Free shipping on new item

Refund Timing:

  • We process: 2-5 business days after receiving return
  • Your bank processes: 5-10 business days
  • Total time: 7-15 business days to see money in account

Can't Wait?
Choose store credit for instant credit applied to your account!

Store Credit Details

Benefits of Store Credit:

  • 10% bonus (return $50 item, get $55 credit)
  • Instant application (use immediately)
  • Never expires
  • We cover return shipping when you choose credit

How to Use Store Credit:

  • Automatically appears at checkout
  • Can combine with discounts
  • Can be used on any product
  • Check balance: email thebrews.official@gmail.com

Special Circumstances

Lost Your Receipt/Order Number?

No problem! We can find your order with:

  • Email address used for purchase
  • Name and shipping address
  • Last 4 digits of card used
  • Approximate date of purchase

Received as a Gift?

If you received an item as a gift:

  • Returns accepted without receipt
  • Refund issued as store credit
  • Cannot be refunded to gift giver's payment method
  • Exchange for different size/color available

Past 14 Days?

Contact us anyway! We evaluate on case-by-case basis:

Quality Guarantee

Our Commitment:

If any item fails due to manufacturing defect or quality issue—even months after purchase—contact us. We'll:

  • Replace it free of charge, OR
  • Offer full refund

We stand behind our products. Period.

International Returns

Currently not applicable (US only).
When we expand internationally, policy will be updated.

Questions About Returns?

Contact Us: Email: thebrews.official@gmail.com Phone: 228-212-8548
Live chat on website

Average Response Time: Within 24 hours

Fair Return Policy Notice

We trust our customers and want you to be happy. However, we reserve the right to refuse returns from accounts that:

  • Abuse the return policy
  • Return excessively worn or damaged items
  • Consistently return large percentages of purchases

This affects less than 0.1% of customers, but we mention it for transparency.

Thank you for shopping with The Brew's!
Your satisfaction means everything to us.